Support Portal | KODEDTIMES IT

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Common Questions

Find quick answers to frequently asked support questions.

Do you provide cloud solutions for small businesses?

Yes, we have packages designed for businesses of all sizes. From simple cloud backups to full cloud migrations, we tailor solutions to your budget and requirements.

Can you work with our existing IT infrastructure?

Absolutely. Our team is certified across all major vendors and platforms. We conduct thorough audits before any project to ensure seamless integration with your existing systems.

How long does a typical network installation take?

Project timelines depend on scope, but most SME network installations are completed within 3-10 business days. Enterprise-level projects are scoped individually. We provide detailed timelines during the consultation phase.

Do you offer post-installation support?

Yes! All our installations come with a warranty period and ongoing support packages. We offer 24/7 remote support, scheduled maintenance, and emergency on-site visits.

How much does a website cost?

Our web design packages start from KES 35,000 for basic business websites. E-commerce and custom web applications are quoted based on requirements. Contact us for a free consultation.

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Common Questions